The first drop was almost rejected outright. Apparently, the girl had asked for DVDs but we only had books in our bag for her. The second was to a blind lady with kids. She had asked for audio books, but as far as I could tell, there were both normal books and a few kids' CD-ROMs in her bag. Fine, her kids could use the CD-ROMs and someone could read the books to her, but no audio books like she had asked for? Our last drop was to a kid who selected three books out of the eight we had brought for him. He seemed to only like sports-related materials but had no idea what to do with the Photoshop manuals and novels that were also in his bag.
Three drops, three problems. NLB needs to establish better, or perhaps more specific communications with their disabled clientele. Perhaps next time we could teach them to use CARL for locating specific materials that they would want rather than rely on the blurness of strangers to make choices for them.
Er... no, we didn't choose the books, they were already pre-packed for delivery, in case you're wondering.